CC INBOUND
administrate normal lines, green lines, unitel lines and four digits lines
helpdesk = specialty technical assistance
order line = taking over orders
IVR "televoting" services
marketing research
establish appoiments, events confirmation, presentation, demo
high fidelity and client reactivation
administrating partners communications: dealers, marketing campaignes and events
interactive communication center: e-mail/web in/out, sms in/out, fax in/out, in/out post, field agent/courier in/out
